This post is a part of a series of articles which addresses the daily tasks and responsibilities of our Group’s Admin Team. To see all of the posts on Admin responsibilities click here.
When I created our Group, the rules were no more than bare bones. There were only a couple of general rules relating to content, and that was it! Then, the Group quickly went viral, with thousands of Members joining daily. Things looked very different on the feed back then.
Since those early days, based on Member feedback and experience, in order to give the Project the positive and loving feel that it currently has, our rules changed and grew as did our Community. Over 60 rules of content were articulated and fine-tuned. The rules decide what is allowed into the Group and what isn’t.
I have invested plenty of time and thought into writing and developing the rules of the Group, with the assistance of my colleagues in the Admin Team, as well as the invaluable feedback we received from our Members. There was a need to put in place rules that define the concept and visions of our Project. Thus, with time, additional rules were added and existing rules were amended according to the Community’s needs and feedback.
Great rules are more than just a list of what’s not allowed. We have done our best to articulate rules that inform Members of what is encouraged in the Group, so they know how they can positively engage with the Community. The rules help our Members understand the expectations of our Group. We would like the rules to set the tone of our Group by listing the ways Members can positively contribute. Our rules are an opportunity to state what our Community can achieve together.
In the articulation of our rules, we have made great effort to inform Members what they can do, and not just what they can not do. From our experience, this leads to a more positive tone in our Community, overall.
We also use our rules to help set the tone for our Group and assist with prevention of Member conflict. These rules are designed to help build our Group’s peaceful culture and provide a feeling of safety for all of our Friends.
Our Group’s name is “What do you see from your window?”. Accordingly, one could expect that only photos showing views taken from windows would be allowed, but that’s not the case.
The Group was created on 21 March, 2020, at the beginning of the Coronavirus Pandemic Lockdown. At the time, everyone had to stay at home. However, since then, many countries entered opening phases. As the situation in the world was getting better, we kept our hashtags current: #OpeningUp. Accordingly, we also allowed an opening up of the type of content that is permitted into the Group.
In our Community, we don’t take “window” literally. For us, it is an opportunity to look through a transparent opening and see what is on the other side, in our hearts and souls. Our windows help us understand each other.
As a rule of thumb, without getting into all the details, if you wish to submit a post, it is most likely to get approved if it shows an outdoor view, not zoomed-in, of your own personal creation, with your country added to the text, and without any controversial content.
Opening up our Group to more than just window views, still doesn’t mean that just anything may be posted, so we created a set of rules that would guide the concept of the positive, friendly, supportive and International Community that is our vision.
Our set of rules is long and we understand if our Members are too busy to read them. Still, there is another way to get acquainted with them. We welcome our Members to share on the Group as they wish. Each and every post submitted is reviewed and evaluated by a Moderator before it gets published. So, after a Member submits a post, our Moderators will evaluate it according to the rules. They will approve it if it’s valid and disapprove if non-valid. When a Moderator declines a pending post, the Member is given an explanation of the reason. This process of providing our Members with the reason for disapproval will allow them to correct their post and submit a valid one. In addition to the reason for disapproval, we provide a link to our Project’s Chat Support, where we are able to assist in helping to get your posts approved.
We ensure transparency and accountability with regards to our rules. How do we accomplish that?
First, our rules are available online (here) and any Member may read them.
Second, our Admin communicates the most important rules and major changes by posting to the Group on a regular basis.
Third, when we decline or remove content in our Group, the Member is given an explanation of the reason for the disapproval, thus allowing the Member to understand the rules.
And fourth, we offer a Chat Support service, in which we are happy to provide information and clarification regarding the rules.
What do you see from your window?
With love, stay safe ❤️